Shipping Policy

 

All orders are processed normally within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. 

·    Your order will be shipped through Shiprocket/other courier partners.

·    When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

·     If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at support@cnctshirts.com with your name and order number, and we will look into it for you.

·    In the event that your order arrives damaged in any way, please email us as soon as possible at support@cnctshirts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at support@cnctshirts.com.

 

Returns, Refunds, Cancellations and Exchanges

What is the return policy on CncClothing.in?

Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

Customers may have to bear a Rs70/- charge for logistics when returning any order. This charge can either be paid separately or be deducted from the refund amount. 

If the product is eligible for return/ replacement, you can send an E-mail to support@cnctshirts.com or call at +91 79869-97740within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.

*Terms & Conditions Applies.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Post approval, we will process the refund within 1-2 business days and it will be credited to the original payment method within 3-4 business days.

Can I cancel my order?

You can cancel your order within 24 hours of order through My Order section. You can also write to us at support@cnctshirts.com.

**CncClothing reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.

My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange through My order section or the customer service team within 7 days of receiving the product. The exchanged or replaced product will be delivered within 5-6 business days. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.